What is your returns policy
We offer 28 days from the date you receive your order to request and return an unused item (exclusions do apply, see the list of exclusions below). We are fair and equal to all customers and so this timescale is to be abided by all customers.
For our more detailed returns policy or if you need more information on requesting to return for an exchange or refund, this can be found right here
Exclusions
Any item that contributes to an effect in hygiene will be excluded from our returns policy, eg. headbands, socks and tights.
Tags, product packaging and hangers form part of all of our products so the right to return will be revoked if any of these have been removed or tampered with.
Any item made-to-order or custom-made (Millie Grace dresses, Busy B's Bridals dresses) or forward-order (Peridot dresses/boleros & Emmerling dresses) will be excluded from our returns policy. Cancellation rights only apply prior to commencement of work / ordering from the designers as the actual item is not stocked and specifically made / ordered in for you in the size / colour / style you request. We would therefore request you only order one made-to-order, custom-made or forward-order item if only ordering for one child as subsequent items of this nature will be non-returnable.
